Job Description

The HR Manager is responsible for leading and managing the HR department for community-based caregivers, leading onboarding, employee relations communications, and evaluating and optimizing technology solutions and cross-functional workflows. This position reports to the Director of Human Resources.

Success Factors for This Job

• Collaboration – Maintain good employee relations and morale across all levels of the organization. Seek opportunities in the face of challenges and take on issues with a solution-oriented mindset.
• Adaption – Comfortable in a variety of settings, with a variety of audiences and can navigate changing situations.
• Active Learning – You attend and participate in opportunities to increase knowledge and experience in the field and maintain licensing requirements.
• Cultural Awareness – As the leader of the HR team, you appreciate the lived experiences of others; seek to understand people; lead with empathy; and approach interpersonal differences with curiosity and view them as opportunities for personal growth to support a workplace culture that strives to establish a sense of belonging for all.

Qualifications

• Six years of customer-facing work experience, which includes two years of HR-specific experience and a minimum of one year of direct supervision of others. Four-year HR or related degree is highly preferred.
• Experience managing, motivating, and leading a team of HR individual contributors.
• Excellent people skills and ability to build consensus and relationships among managers and team members. Experience resolving conflict and reaching issue resolution while leading with empathy.
• Demonstrated application of confidentiality and workplace investigative best practices.
• Ability to learn and apply customer service best practice and a general working knowledge of program requirements to support business lines.
• Demonstrated ability to lead/drive HR and cross-functional process improvements.
• Possess strong HR operations acumen, familiarity with tracking key performance indicators (KPIs) and techniques of performance measurement.
• Ability to build reports and interpret data to communicate at all levels of team and company.
• Ability to balance a variety of tasks and prioritize, highly organized, and strong attention to detail.
• Professional business-level verbal and written proficiency of English required. Ability to speak conversational level Hmong or Karen highly preferred. Ability to interpret business and program services documents verbally in Hmong or Karen for onboarding and training purposes is highly preferred.
• Pass Department of Human Services background check.

Responsibilities

• Provide leadership for the HR Operations team and oversee caregiver onboarding and training, applying corrective training as needed, and addressing caregiver issues and concerns with the goal of customer retention, balancing Company best practices, and compliance requirements.
• Communicate with caregivers as needed following initial orientation and onboarding.
• Optimize onboarding process and find solutions to maximize efficiencies.
• Administer background checks, register employees with the state, and complete other steps to onboard employees into internal, state, and provider systems.
• Oversee administration of personnel file processes and ensure accuracy through standard processes and procedures.
• Follow up with caregivers on leave of absence forms, discharges, lapses in services, requests, complaints, pay stubs, pay raise requests, etc.
• Partner with Billing, Timecard/EVV, and Customer Representatives teams to address caregiver's pay and timekeeping issues in a timely manner.
• Partner with program teams to ensure seamless customer experience for employees and ensure compliance with program requirements.
• Use company's HRIS to maximize efficiency and accuracy of core operational HR functions.
• Contribute to and track progress on HR operations team goals.
• Participate in cross-functional events as senior member of HR team.
• Build relationships across all levels of the company to strengthen connections and foster employee engagement.
• Ensure compliance with all pertinent state and federal regulations, including HIPAA, DOL, and federal, state, and municipal requirements for programs and services provided through the company.
• Seek self-improvement and personal growth opportunities to expand skillset role in the company. Ensure timely completion of required training and operational processes (e.g., expenses, etc.)