Job Description

We are seeking a Head of Product who is passionate about leading and building products that our users love. As Head of Product, you will own the vision and strategy for our full product suite and manage the product and feature development process. This position will require you to architect solutions and features that affect over a hundred thousand of users daily.

The ideal candidate will be able to set the product strategy based on an in-depth understanding of our customers.  Lead and mentor our product management team, and work cross-functionally with Engineering, Customer Experience, Growth and Leadership to develop and execute on a clear vision for our product. This role will report directly to the President.

Responsibilities

• Lead the strategic product direction, defining and articulating new opportunities, and working in close concert with executive leadership, our technology team, and various other departments 
• Develop and evangelize overall product vision, strategy, and roadmap in alignment with both company and technology architecture objectives
• Implement an effective and scalable product management operating model, including organization design, core processes, tools, and measurable KPIs
• Facilitate team discussions, decision making, and conflict resolution
• Manage, mentor, and develop the product team. Develop individual team members to further their product, technical, business, and professional skills to advance the product roadmap
• Willingness and ability to be a ‘player-coach’; when necessary, directly perform product management work that advances deliverables
• Set team and individual goals and drive accountability around those goals
• Act as change champion and own the adoption of evolving product processes
• Work closely with CEO, COO, VP of Engineering and engineering team to improve scrums, weekly planning, and review meetings to monitor progress against key deliverables and goals
• Evolve our suite of tools and platforms to optimize efficiency and performance
• Provide visibility into platform and product viability through well-chosen metrics and concise status reporting
• Recruit and continuously develop top talent

Experience 

• 10+ years of product management experience with a portfolio demonstrating the delivery of high quality and impactful products
• 3-5 years of product leadership experience at the Director level (with IC PM's reporting to you).
• Proven track record of driving teams to results while navigating a fast-changing environment within a rapidly scaling company
• Exceptional leadership and interpersonal skills; proven ability to motivate, support, and influence with and without direct authority
• Product domain expertise spanning the customer discovery, planning, and product development process; deep understanding of customer-centric product practices; ability to mentor and develop expertise in others
• Experience shaping Agile processes to the unique needs of a company
• Skilled communicator. Comfortable discussing highly technical concepts with technical and nontechnical team members alike. Honest and thoughtful communication with your peers and your reports
• Demonstrated success in developing the vision, strategy, and roadmap for a complex product or suite of products
• Experience working across teams and functions to develop go-to-market strategy and drive launches for our products
• Demonstrated ability to master a domain’s competitive landscape, and using that mastery to drive the overall product strategy
• Proficiency in defining key success metrics for product initiatives
• Saas Expertise: deep understanding of the core components of a successful SaaS business