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Content Strategist
Content Strategist
Monday, November 24, 2025
Direct Hire
Remote USA (PST Preferred), United States
Content Strategy & Delivery
Location: United States (Remote)
Role Overview
We are seeking a Content Strategist & Delivery Manager to lead our content implementation function and ensure successful delivery of Author-it projects for enterprise customers. This role combines deep content strategy expertise, hands-on implementation capability, and strong project leadership. You will manage a team of 2–3 implementation consultants while also acting as the primary strategic and delivery lead for major customer engagements.
This is a highly visible role reporting directly to the CEO, with significant influence on customer success, product adoption, and operational excellence across the business.
Key Responsibilities
1. Content Strategy Leadership
Location: United States (Remote)
Role Overview
We are seeking a Content Strategist & Delivery Manager to lead our content implementation function and ensure successful delivery of Author-it projects for enterprise customers. This role combines deep content strategy expertise, hands-on implementation capability, and strong project leadership. You will manage a team of 2–3 implementation consultants while also acting as the primary strategic and delivery lead for major customer engagements.
This is a highly visible role reporting directly to the CEO, with significant influence on customer success, product adoption, and operational excellence across the business.
Key Responsibilities
1. Content Strategy Leadership
- Design and guide enterprise content strategies and information architecture across diverse regulated industries
- Lead the development and optimisation of content models, taxonomies, and metadata structures
- Architect content flows, content reuse patterns, and multi-channel publishing strategies
- Define content transformation strategies for legacy migrations and multi-system consolidation
- Oversee all content-related deliverables across customer projects
- Build and maintain content templates for industry verticals
- Lead, oversee, and quality-assure the configuration and delivery of Author-it solutions
- Manage solution configuration, integration, verification, and user acceptance testing
- Develop and maintain Functional Configuration Specifications (FCS)
- Ensure high-quality deliverables across all implementation phases
- Provide expertise to resolve complex configuration and implementation challenges
- Establish standards for internal and external partner implementation
3. Project Coordination & Financial Management
- Oversee project administration across Projectworks, ClickUp, and Kantata
- Mobilise projects, including scoping, resourcing, and onboarding
- Ensure we are productive by tracking utilisation and rates
- Manage SOWs, invoicing workflows, and financial tracking
- Coordinate resource allocations across the implementation team
- Prepare monthly internal and client-facing reporting
- Define project strategy and delivery plans
- Manage project timelines, risks, milestones, and stakeholder expectations
- Lead customer relationships, including steering meetings and executive updates
- Coordinate internal resources and external partners or system integrators
- Ensure successful, on-time, on-budget project delivery with high customer satisfaction
- Design training paths and content for online, hybrid, and self-service models to reduce time to value and improve retention of customers
- Partner with internal teams to build a scalable LMS-based training experience
- Produce and maintain reusable training assets across projects
- Champion a scalable, repeatable enablement model that supports company growth
- Experienced content strategist or structured content expert, ideally in regulated or complex industries
- Comfortable leading enterprise implementations in a SaaS or content-management environment
- Strong project manager with experience running multiple customer projects concurrently
- Technically capable, with familiarity in solution configuration, specifications, APIs, CSS, HTML, XSL-FO, or content tooling
- Process-oriented, organised, and confident in managing administrative and operational workflows
- Proactive leader who enjoys coaching consultants and improving delivery processes
- Clear communicator who can engage effectively with executives, PMs, content teams, and technical stakeholders
Qualifications
What We Offer
- 5–10+ years in content strategy, structured content, content operations, or related consulting roles
- Experience with Author-it, DITA, component content management systems, or similar platforms
- Familiarity with project tools (e.g., Click-up, Projectworks, Kantata, SharePoint) is a strong advantage
- Demonstrated success delivering enterprise SaaS or content transformation projects
- Strong analytical, organisational, and stakeholder-management skills
- Influence the future of a trusted enterprise SaaS platform at a transformational moment
- Senior role reporting directly to the CEO with meaningful scope and autonomy
- High-calibre team, supportive culture, and a mandate to modernise and scale
- Competitive compensation, benefits, and opportunities for growth
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