Client Project Manager

Reports to: Chief of Staff, Client Partnerships

Department: Client Partnerships / Account Management

Type: Full-time | Remote | Non-Technical

Role Overview

The Client Project Manager (PM) is a versatile, client-focused project management role responsible for planning, coordinating, and delivering work across the full client lifecycle. This includes RFPs, contracting, implementations, platform transitions, production migrations, renewals, and ad hoc client initiatives. We will hire multiple Client Project Managers, each bringing complementary strengths (e.g., RFP execution, implementations, transitions, process improvement). While responsibilities overlap, work will be assigned based on project needs, individual skill sets, and preferences. Together, this PM group forms a flexible delivery layer that ensures client work is structured, predictable, and consistently executed. Client Project Managers act as the operational backbone for client-facing work—partnering closely with Account Management, Product, Engineering, Transition, Implementation, Training, Legal, Finance, and Leadership. They bring clarity to complex efforts, reduce risk during periods of change, and continuously improve how Aspira delivers for clients.

Key Responsibilities

End-to-End Client Lifecycle Management

• Own and support projects across the full client lifecycle, from RFP and contracting through implementation, transition, renewal, and ongoing engagement.
• Serve as a continuity anchor for clients, ensuring smooth handoffs between lifecycle phases and teams.
• Partner with Account Managers to translate contracts, statements of work, and commitments into actionable, sequenced project plans.
• Support ad hoc client initiatives by applying consistent project management practices to maintain predictability and quality.

RFP & Proposal Execution

• Lead RFPs as formal projects, responsible for planning, sequencing, and execution.
• Coordinate cross-functional contributors (Account Management, Product, Engineering, Legal, Finance, Leadership).
• Assign writers and reviewers, track inputs and dependencies, and manage deadlines.
• Review and edit responses for clarity, consistency, and alignment with client needs.
• Plan and coordinate demos, including scoping, scripting, scheduling, and readiness tracking.
• Continuously improve RFP processes through templates, standards, and repeatable workflows.

Implementation & Transition Management

• Lead or support client implementations, including new feature delivery and platform migrations.
• Partner closely with the Transition team to plan and execute production migrations and platform transitions.
• Build and maintain detailed project plans, timelines, milestones, and dependency tracking.
• Ensure client readiness by coordinating technical, content, training, and client-facing inputs.
• Identify risks, blockers, and decision points early; escalate and drive resolution to maintain momentum.• Ensure implementation and transition experiences are organized, predictable, and client-centered.

Cross-Functional Coordination

• Act as a central point of coordination across Product, Engineering, Content, Training, Product Operations, Account Management, and external partners.
• Facilitate working sessions, status updates, and readiness checkpoints.
• Maintain clarity around ownership, expectations, and timelines across all workstreams.

Client Communication & Feedback

• Support or lead client-facing project touchpoints related to implementations, transitions, training, and major initiatives.
• Collect, document, and synthesize client feedback, questions, and readiness concerns.
• Partner with Product and Engineering to route feedback appropriately and track outcomes.
• Ensure clear, consistent communication back to clients regarding progress, risks, and next steps.

Training & Enablement Support

• Coordinate planning and delivery of training for clients and internal teams during implementations and transitions.
• Manage training logistics, materials, schedules, and completion tracking.
• Ensure training aligns with platform capabilities and overall project timelines.

Documentation, Standards & Operational Excellence

• Document end-to-end client lifecycle and implementation workflows based on real project experience.
• Establish and maintain templates, playbooks, timelines, and best practices.
• Maintain accurate project documentation, client records, and delivery artifacts.
• Support contract management and document organization initiatives within Account Management.
• Drive continuous improvement across internal workflows and cross-functional collaboration.

Qualifications

• PMP, CAPM, or equivalent project management certification.
• 3–5 years of project management, program management, or client delivery experience (SaaS, GovTech, services, or large-scale change initiatives preferred).
• Demonstrated experience managing complex, cross-functional projects such as RFPs, implementations, migrations, or transitions.
• Strong organizational, documentation, and process improvement skills.
• Comfortable coordinating across technical and non-technical teams.
• Clear, confident communicator with strong client-facing skills.
• Experience with Jira, Confluence, Microsoft 365, or similar tools.
• Adaptable, emotionally intelligent, and able to thrive in an evolving environment.