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Technical Support Engineer

Technical Support Engineer

Wednesday, January 15, 2025

Direct Hire

Vancouver, British Columbia, Canada

We’re looking for a Technical Support Engineer to join our support team. We’re looking for someone who can guide our customers through our platform, using their technical savvy to help campaigns on our platform succeed.

In this role you’ll learn your way around our codebase (it’s Node / JavaScript based), and use all of your technical skills to help customers use, integrate with, and build upon our platform. You’ll be reading JavaScript, playing with React, debugging integrations, and helping people understand their SCSS styling.

You are tech savvy, you understand all of this technology, but you are also comfortable speaking with customers and simplifying the complexities of Raisely to them. You will work through our customer support channels, work closely with our product engineers, and write documentation for our support hub. 

If you worked here over the past few months, you might have: 

  • Provided technical support, debugged issues (including DNS records), made HTML/CSS edits, and handled complex or custom uses of our products. 

  • Found a bug hidden in the codebase that a customer wrote about. Wrote the issue up for the engineering team

  • Advised customers on how our product meets their technical requirements, including data handling and integrations. 

  • Worked with our product engineers to make our product easier to use and build on

  • Made suggestions for our technical onboarding process to make it easier for developers to get up to speed with our product

  • Written technical support docs, making the complex simple for users
     

Requirements:

  • Technically skilled - You know one or two of HTML, CSS, SQL, basic JavaScript or React, and are willing to learn more. You understand how computers talk. You have a basic understanding of DNS. You are familiar with using browser DevTools for debugging.

  • A go-getter -  You thrive on finding problems and can’t rest until you solve them. You welcome an environment where you can learn and work independently.

  • A superb communicator – written and verbal. People feel comfortable talking to you and you’re able to get them to reveal the things they don’t understand without making them feel silly.
  • Patient and resilient - motivated by helping people and comfortable dealing with new and challenging situations.
The salary range for this position is $78,000 to $85,000 CAD per year. The base pay actually offered may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. This is in addition to the full range of medical, and/or other benefits, dependent on the level and position offered.
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