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Manager, Applications Engineering and Support

Manager, Applications Engineering and Support

Wednesday, May 15, 2024

Direct Hire

Remote, United States

Position Summary/Overview:
The Manager, Applications Engineering and Support is responsible for management, development, maintenance, and support of the firm’s business critical applications and software solutions. This role specifically focuses on legal applications including iManage, Intapp Open, and financial systems.  The Applications Manager is responsible managing the relationship with the development partners and will work with business stakeholders to identify and prioritize development tasks.  Additionally, the Manager will be the primary point of contact for internal business and vendor partners, will manage the team of Application Engineers, and will prioritize and delegate team workload.

 
Responsibilities:
  • Provide leadership and manage the work activities of direct reports in the area of application development and support
  • Collaborate with business and key IT stakeholders to plan, prioritize, and schedule applications development and enhancement requests, while providing direction and guidance to the applications development staff
  • Accountable for availability and performance of applications portfolio
  • Drives stakeholder satisfaction by delivering quality applications and support with controlled and planned change management
  • Communicate project status to various levels of management
  • Partner with leaders of other disciplines to ensure proposed solutions align with information, technology, infrastructure, business and security architectures
  • Provide oversight in standards adherence through reviews of project work including detailed technical specifications and application code
  • Proven experience in managing relationships with vendors/consultants, IT teams and internal stakeholders
  • A passion for all things tech and a drive to experiment with new technologies to see where they can benefit the business
  • An interest in staying hands-on technical as well as wearing that team management hat
  • An enterprise applications manager helps develop, design, customize, and maintain a company’s computer applications and related systems. Your duties include establishing and configuring enterprise software applications, providing training to IT staff and employees, offering support for users, and troubleshooting when issues arise.
 
Education & Experience:
  • BA/BS degree preferred, and 7+ years of relevant work experience supporting and maintaining application and development environments.
  • Expertise in business process analysis, requirements gathering, solution design and development, vendor management, enterprise application support, Performance Monitoring, and Optimization
  • Possess a strong understanding of the legal operation and legal business needs.
  • Experience with legal applications including Intapp Open, iManage, legal financial systems, and Human Resource Information Systems (HRIS)
  • Experience with data lakes, data warehousing, and data architecture design.
  • 7+ years SQL experience (Microsoft SQL preferred)
  • Systems Integrations, ETL/ELT, Azure Data Factory, Azure Synapse Workspace experience preferred.
  • Power Platform (Power BI, Power Automate, and Power Apps) experience preferred.
  • Leading development efforts for business-critical applications
  • Experience in a management or supervisory role on an application delivery team
  • Excellent communication skills
  • Established project management skills
 

In the U.S., the salary range for this position is $150,000 to $190,000 per year, which factors in various geographic regions. The base pay actually offered may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. Included in compensation package is a full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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