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Chief of Staff

Chief of Staff

Tuesday, February 6, 2024

Direct Hire

Beachwood, Ohio, United States

We are looking for an ambitious, committed, and hard-working professional to join our mission-driven organization. The Chief of Staff reports directly to the CEO, and will be a part of the leadership team that sets and executes the strategic priorities. Day-to-day responsibilities will include overseeing and managing a growing team to ensure smooth operations of our Columbus office, tracking and improving KPIs, owning and driving key strategic projects across our multi-location organization.

Primary Duties Include

  • Provide ongoing mentorship, education, and support to our growing staff

  • Conduct day-to-day management of Columbus office staff, answering staff questions and troubleshooting situations as they arise to ensure our agency provides an A+ experience to all clients and employees.

  • Pull monthly reports on KPIs and identify and execute improvement opportunities to drive increased agency performance

  • Develop and own implementation of key strategic priorities for the company

Success will be measured by:

  • Office team satisfaction and retention

  • Client and caregiver satisfaction and retention

  • Operational KPIs (e.g., hours delivered, payroll accuracy)

  • Results of regular compliance surveys from outside parties

 

Skills and Qualifications

  • Experience owning and driving a workstream of strategic importance

  • Experience as manager in professional setting

  • Willingness to learn details of home care operations and rules/regulations

  • Excellent oral and written communication skills

  • Technology proficient, including experience in Microsoft Excel and Microsoft Office

  • Willingness to travel among Ohio offices

  • 2-3 years of professional work experience (preferred)

  • Bachelor's degree in business or related field (preferred)

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